Why we hate process

Process improvement (PI) specialists have historically dealt with the challenge of implementing PI initiatives in any organization – especially the resistance to change from the people impacted by the change. Last week, we had the pleasure of meeting a bunch of great folks at Adobe, where among other people, we met Devin Rickard who is responsible for that exact same task at Adobe. His efforts and Kanban’s ability to enable evolutionary PI truly resonate. This guest post by Devin highlights the challenges of PI and exhorts us to re-focus and think about PI from the perspective of the main beneficiary of PI – the Customer!